Clear agreements, no surprises

Last updated: August 2026

This English translation is provided for convenience only. The Dutch version of this document is legally binding and prevails in case of any discrepancy.

1. Who we are and what these terms apply to

Glowedge is based in the Netherlands and can be reached via [email protected].

These terms apply to every use of the website glowedge.io, the Glowedge platform, and all services we provide around it, such as onboarding, support, training, and custom work. By creating an account, taking out a subscription, or using the platform, you agree to these terms. If you do not agree, do not use the platform.

Glowedge is intended for business use. You declare that you are acting in the exercise of a profession or business, that you are at least 18 years old, and that you are authorized to accept these terms on behalf of your company. Consumer law does not apply.

Your own purchasing or other terms do not apply. Deviations only apply if we have confirmed them in writing. In the event of a conflict between these terms and a separate written agreement, that agreement takes precedence.

2. Definitions

• Platform: the software, features, communication channels, AI functions, and content that Glowedge makes available via the website or app.
• Account: the environment you created with Glowedge, including all users you grant access to.
• Subscription: the package you have chosen, with the associated monthly or annual fee.
• Usage costs: costs that depend on usage, such as emails, SMS and WhatsApp messages, call minutes, phone numbers, AI usage, and domain names.
• Third-party services: external services you can link via the platform, such as payment providers, social media, accounting software, calendars, and advertising platforms.
• Your content: everything you or your users enter, upload, or send via the platform, including data from your customers.

3. Your account

You ensure that your account details are correct, complete, and up to date. Changes in billing details, legal form, registered address, or the company for which you use the platform must be reported within 10 days.

You are responsible for everything that happens under your account, including by users you have granted access to. Keep your login details secret, enable two-step verification for all users, and report unauthorized access to us immediately. Damage resulting from not applying these security measures is at your expense.

Accounts are not transferable without our written permission. In the event of a dispute over who owns an account, we may request proof, such as a Chamber of Commerce extract or payment history, and suspend the account until the dispute is resolved. Our decision on this is binding.

You give us permission to access your account for support, security, and compliance with these terms.

4. Permitted use

You use the platform only for lawful purposes and in accordance with these terms. You may not use the platform to:

• violate laws or regulations, or to harm, mislead, or threaten anyone;
• send or have unsolicited messages (spam) sent;
• impersonate Glowedge, a Glowedge employee, or another person or company;
• post content that is unlawful, hateful, sexually explicit, violent, or discriminatory, or that infringes on the rights of others;
• disrupt, overload, or circumvent the operation of the platform, or gain unauthorized access to systems or data;
• distribute viruses or other harmful code;
• copy, reverse engineer, decompile, resell, or use the platform or parts thereof to develop a competing service;
• facilitate gambling, payday loans, crypto mining, weapons, illegal goods, or other activities with a high risk of economic or physical harm;
• make automated decisions about creditworthiness, employment, education, or government benefits.

If we discover abuse or a violation, we may immediately limit, suspend, or terminate your account. We may report criminal offenses to the authorities.

5. Fair use

Unlimited components of a subscription are subject to fair use. We may limit usage that is significantly above average, affects platform performance, or clearly does not fit normal business use. In that case, we will consult with you about a suitable subscription.

Trial periods are one-time only. Creating consecutive trial periods to avoid payment is not allowed and may lead to termination.

6. Messaging and telephony

Through the platform, you send emails, SMS messages, WhatsApp messages, and make or receive calls. You determine the content, the recipients, and the time of sending. You are therefore the sender in a legal sense, not Glowedge.

You are responsible for:

• valid consent from recipients where the law requires it, and a record thereof;
• a working unsubscribe option in every marketing message;
• compliance with the Telecommunications Act, the GDPR, the Do Not Call Register, and similar rules in Belgium and other countries where your recipients are located;
• registration or verification of sender numbers and domains where telecom providers require it.

Compliance features in the platform, such as unsubscribe links and consent fields, are tools. They do not replace legal advice and do not guarantee compliance.

Phone numbers requested via the platform are released 14 days after termination of your account. A number you ported in yourself remains yours; you can port it out within those 14 days.

7. AI features

The platform includes AI features, such as answering messages, drafting texts, and voice assistants. The following applies:

• AI can provide incorrect, incomplete, or inappropriate output. You check all AI output before using, publishing, or sending it.
• AI output is not legal, financial, medical, or other professional advice.
• You make it clear to your customers when they are communicating with an AI assistant.
• You do not enter special categories of personal data (such as health data) into AI functions, unless you have a legal basis for this and this has been coordinated with us.
• You do not use AI to discriminate, mislead, spread disinformation, or violate the rights of others.

Data you enter into AI functions may be processed by AI providers. They may use this exclusively for the function you use and not to train their models.

8. Third-party services

You can link external services to the platform. You manage those links yourself and accept the terms of the party concerned. You give us permission to exchange data with that party as far as necessary for the link.

Glowedge is not responsible for the operation, availability, security, or changes of third-party services. We do not guarantee that a link will continue to work if the external service or the platform changes.

If you use payment functions in the platform to sell your own products or services, you are the seller. You arrange delivery, returns, refunds, VAT, and the legally required information to your customers. Glowedge is not a party to those transactions.

9. Domain names

Domain names you register or transfer via the platform are managed via an external registrar. You use the nameservers prescribed for that purpose. Renewal happens automatically and is charged as usage costs. In the event of a complaint about a domain name, for example due to trademark infringement, we may pause the domain name or transfer it to the complaining party after informing you.

10. Prices and payment

Subscription. You pay the subscription fee in advance, per month or per year, depending on your choice. The subscription is automatically renewed until you cancel.

Usage costs. In addition to the subscription, you pay for what you actually use: emails, messages, call minutes, phone numbers, AI usage, and domain names. The current rates are on the pricing page. Your usage is visible live in your account. There is no minimum purchase.

Usage costs are deducted from a credit in your account. If the credit falls below the set threshold, it is automatically replenished via your payment method. In the event of a negative balance, we may charge your payment method to replenish it.

Payment method. Payment is made via direct debit or card payment (processed by Stripe) or by bank transfer. For bank transfers, a payment term of 14 days after the invoice date applies.

VAT. All prices are exclusive of VAT. If you have a valid VAT number outside the Netherlands, please provide it so that the VAT can be reverse-charged.

Late payment. If an automatic payment fails, we will try again for 7 business days. If payment is not made, you are in default without notice of default and we may suspend or terminate your account. You will then owe the statutory commercial interest plus extrajudicial collection costs of 15% of the outstanding amount, with a minimum of €75. Objections to an invoice must be made within 30 days of the invoice date; you pay the undisputed part on time.

Chargeback. If you want to reverse a direct debit or dispute a card payment with your bank, please contact us first. A chargeback without consultation will be considered non-payment.

Security. We may require advance payment or another form of security at any time, for example in the event of a payment backlog or unusually high usage.

Price changes. We may adjust our prices and subscriptions. We announce changes in subscription fees at least 30 days in advance by email. Usage rates follow the rates of telecom and AI providers and may change with shorter notice. If you do not agree, you can cancel as of the effective date.

No refunds. Fees paid are not refundable, even in the event of partial or non-use of the platform, unless the law provides otherwise. Remaining credit must be requested back within 30 days after termination; after that, it expires. Promotional credit has no cash value and expires after 90 days.

11. Term and cancellation

A monthly subscription runs until the end of the paid month and is then renewed each time by one month. An annual subscription is renewed by one year after expiry, unless you cancel at least 30 days before the end.

You can cancel via your account settings or by email to [email protected]. You maintain access until the end of the current period. Until the moment of cancellation, you remain liable for all costs.

We may terminate the agreement with a notice period of one month, without having to give a reason. We will then refund prepaid amounts for the period after termination pro rata.

We may suspend or terminate your account if you violate these terms, do not pay, or if your use causes damage to the platform, other customers, or Glowedge. In the event of serious violations, we do so without warning and without refund. We may delete accounts that have been inactive for 90 days.

Both parties may dissolve the agreement with immediate effect if the other party applies for or receives a suspension of payments, goes bankrupt, is dissolved, or if an attachment is levied that is not lifted in the short term. Performances already delivered and the associated payments will not be reversed.

After termination, we keep your data for 90 days. During that period, you can export your data or reactivate your account. After that, your data will be permanently deleted. Make sure you have exported everything you want to keep before the end of that term.

12. Availability, maintenance, and changes

We strive to keep the platform continuously available, but do not guarantee uninterrupted or error-free operation. We announce planned maintenance in advance where possible.

We may adjust the platform, add, change, or remove features. Your subscription is not dependent on future features. If a change substantially limits the core of the platform, we will inform you in advance and you can cancel.

We provide beta features without any warranty. We may withdraw them at any time.

13. Data and privacy

For personal data that you enter into the platform, you are the controller and Glowedge is the processor. The data processing agreement that is part of these terms applies to this.

You are responsible for:

• a valid legal basis and a privacy statement towards your customers;
• handling requests from data subjects (access, deletion, etc.) within the statutory period; requests we receive will be forwarded to you;
• retention periods and the timely deletion of data;
• reporting data breaches to the Data Protection Authority and data subjects where mandatory; we will inform you without unnecessary delay about incidents on our side.

How we handle your own data as a customer is stated in our privacy policy.

We may use anonymized and aggregated usage data to improve the platform. This data cannot be traced back to you or your customers.

14. Intellectual property

The platform, software, designs, texts, brands, and documentation are the property of Glowedge or its licensors. You receive a limited, non-exclusive, non-transferable right of use for the duration of your subscription.

Your content remains yours. You give us a license to store, process, and display your content as far as necessary to provide the platform. You guarantee that you have the rights to everything you place on the platform.

Feedback and ideas you share with us may be used freely by us without compensation.

Use of the Glowedge name and logo in your own communications requires our written permission.

If the platform or a part thereof appears to infringe on the rights of a third party, we will, at our own choice, provide an adjustment that removes the infringement, a license for the part concerned, or we will terminate the agreement and refund prepaid amounts pro rata. We have no further obligations in the event of such an infringement.

15. Liability

Our total liability per event or series of related events is limited to the amount you paid to us in the twelve months before the event causing the damage, with a maximum of €10,000. For free use, liability is limited to €100.

We are not liable for indirect damage, such as lost profits, missed savings, reputational damage, loss of data, business stagnation, or damage caused by third-party services, telecom failures, interception of data during transport, or errors in AI output.

These limitations do not apply in the event of intent or deliberate recklessness by Glowedge.

A claim against us expires if you have not reported it to us in writing within 12 months after discovery.

16. Indemnification

You indemnify Glowedge against all third-party claims, fines, and costs (including reasonable legal costs) arising from:

• your use of the platform or that of your users;
• messages, calls, and content you send via the platform;
• violation of the GDPR, the Telecommunications Act, or other legislation by you;
• disputes between you and your customers;
• products or services you sell via the platform;
• taxes associated with your activities.

17. Confidentiality

Both parties keep confidential information of the other secret and use it only for the execution of the agreement. This obligation continues to exist after termination.

18. Force majeure

We are not obliged to perform in the event of force majeure, including failures at hosting parties, telecom providers or AI suppliers, internet failures, cyber attacks, power outages, government measures, strikes, and natural disasters. If force majeure lasts longer than 60 days, both parties may terminate the agreement without compensation.

19. Other provisions

We may transfer our rights and obligations to a third party, for example in the event of an acquisition. We will inform you about this. You may only transfer your agreement with our written permission.

If a provision proves to be invalid, the other provisions remain in force. The invalid provision will be replaced by a valid one that approaches the goal as closely as possible.

Failure to enforce a provision does not mean that we waive it.

Provisions that by their nature are intended to remain in force after termination, such as liability, indemnification, confidentiality, and payment, remain in force.

20. Amendment of these terms

We may amend these terms. We announce material changes at least 30 days in advance by email or via the platform. If you do not agree, you can cancel as of the effective date of the change. If you continue to use the platform after that date, you accept the new terms.

21. Applicable law and disputes

Dutch law applies to these terms. The Vienna Sales Convention is excluded. Parties will first submit disputes to each other to reach a solution in consultation. If that fails, the court of Zeeland-West-Brabant, location Breda, has exclusive jurisdiction.

Only the Dutch text of these terms is binding. Translations are for information purposes only.

22. Contact

Questions about these terms? Email [email protected].